FAQ
Frequently Asked Questions
Basic Information and Getting Started
What is the Moonwell Card?
The Moonwell Card is a next-generation crypto debit card that allows you to spend your onchain assets as easily as cash. Developed in partnership with Cypher, it offers innovative features like automated reloads, card top ups via borrowing against supplied assets on Moonwell, and real-time transaction notifications.
The Moonwell Card is a next-generation crypto debit card that makes spending your onchain assets as seamless as cash. Developed in partnership with Cypher, it includes innovative features like automated reloads, borrowing-based top-ups, and real-time transaction notifications.
How do I apply for a Moonwell Card?
To get started:
Visit card.moonwell.fi.
Click “Get Started.”
Connect your wallet and complete the KYC verification process.
Load your card and start spending!
Is a physical card available?
Yes! Starting January 2025, you’ll be able to order a physical Moonwell Card for added convenience. Stay tuned for updates.
What is the difference between digital and physical Moonwell Cards?
The digital Moonwell Card can be used online and with Apple Pay or Google Pay for in-store purchases. The physical card, available in January 2025, provides additional flexibility for purchases requiring a physical swipe or chip insert.
Card Usage and Features
Where can I use the Moonwell Card?
You can use the Moonwell Card wherever VISA is accepted, both in-store and online, making it perfect for everyday purchases, international shopping, and bill payments.
How do I load funds onto my Moonwell Card?
You have multiple options for loading your card through the Moonwell app:
Load: Use USDC already in your wallet.
Borrow and Load: Borrow USDC against your supplied assets on Moonwell.
Auto Load: Deposit USDC into the Moonwell Flagship USDC Vault and configure Auto Load to load your card when funds drop below a set threshold
What assets can I use with the Moonwell Card?
The Moonwell app currently only supports loading with USDC. However, you can use the Cypher Moonwell Card Dashboard to load your card many other tokens on Base, not just USDC.
Learn how to load your card using the Cypher Moonwell Card Dashboard here.
Supported Tokens and Load Fees
You can also borrow and load USDC by first supplying assets like cbBTC, ETH, and other supported tokens on Moonwell.
Learn more: Load and Spend
Does the Moonwell Card work with Apple Pay or Google Pay?
The card is compatible with Apple Pay and Google Pay for secure and convenient payments.
Can I earn rewards or cashback with the Moonwell Card?
While the Moonwell Card doesn’t offer direct cashback, you can earn WELL and MORPHO rewards and borrower interest by depositing USDC in Moonwell’s Flagship USDC Vault. The upcoming Auto Load feature will allow you to spend seamlessly without interrupting your yield.
Can I transfer funds back from the card to my wallet?
At this time, funds loaded onto the card cannot be transferred back to your wallet as crypto. To convert loaded funds back into crypto, you would need to use the card to purchase crypto directly.
Why do some vendors default to HKD instead of USD when I use my Moonwell Card?
Some vendors, like Amazon, may default to HKD (Hong Kong Dollars) because the issuing bank (Reap) is based in Hong Kong. This is not an issue with your Moonwell Card but rather a default vendor setting. You can manually adjust the currency to USD in the vendor's checkout process or payment settings.
Auto Load
What is Auto Load and how does it work?
Auto Load keeps your card funded automatically. You set a balance threshold and top-up amount, and when your balance falls below a set threshold, the card reloads with USDC from your Moonwell Flagship USDC Vault holdings.
Can I customize Auto Load settings?
Yes, Auto Load allows you to set both the balance threshold (when reloading occurs) and the top-up amount, giving you full control over how and when your card is funded.
What happens if I want to pause Auto Load temporarily?
You can easily pause Auto Load by using the Pause toggle in the configuration settings. Your settings will be saved, and you can resume Auto Load whenever you want.
How do I choose my minimum balance and reload amounts?
You can set these based on your spending habits:
Minimum Balance: The amount that triggers an auto reload when reached
Reload Amount: How much will be automatically added to your card when triggered
Will I be notified when Auto Load adds money to my card?
Yes, you'll receive real-time alerts via email or Telegram whenever Auto Load performs a top-up to your card.
Can I change my Auto Load settings after setting them up?
Yes, you can modify your minimum balance and reload amounts at any time through the Auto Load configuration panel.
What's the difference between pausing and disabling Auto Load?
Pausing temporarily stops Auto Load while saving your settings for later use. Disabling completely removes your Auto Load configuration and you'll need to set it up again if you want to use it.
Do I need to keep checking my card balance with Auto Load?
No, that's the beauty of Auto Load! Once set up, it automatically monitors your balance and tops up your card when needed, eliminating the need for manual balance checking.
International and ATM Usage
Is the Moonwell Card available worldwide?
Moonwell Card is available in 180+ countries. For a detailed list of supported and unsupported countries, please refer to Cypher’s Moonwell Card FAQ.
Supported Countries
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Aruba
Austria
Azerbaijan
Andorra
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Canada
Cape Verde
Cayman Islands
Chad
Chile
Christmas Island
Cocos (Keeling) Islands
Comoros
Cook Islands
Costa Rica
Cyprus
Croatia
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guyana
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jersey
Kazakhstan
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Oman
Panama
Papua New Guinea
Paraguay
Peru
Pitcairn
Poland
Portugal
Qatar
Réunion
Romania
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Seychelles
Slovakia
Slovenia
Serbia
Solomon Islands
South Korea
Spain
Suriname
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
United Arab Emirates
United Kingdom
Uruguay
Uzbekistan
Vanuatu
Vatican City State
Vietnam
Wallis and Futuna
Zambia
Source: Cypher
Unsupported Countries
Afghanistan
Albania
Armenia
Australia
Belarus
Bulgaria
Burkina Faso
Burundi
Cameroon
Cambodia
Central African Republic (the)
China
Congo
Congo (the Democratic Republic of the)
Cuba
Eritrea
Guinea-Bissau
Haiti
Iran (Islamic Republic of)
Iraq
Jamaica
Japan
Jordan
Kenya
Korea (the Democratic People's Republic of)
Lebanon
Liberia
Libya
Mali
Morocco
Mozambique
Myanmar
Namibia
Nicaragua
Palau
Pakistan
Philippines
Russian Federation (Russia)
Rwanda
Senegal
Sierra Leone
Singapore
Somalia
South Africa
South Sudan
Sudan (the)
Syrian Arab Republic
Tanzania, United Republic of
Uganda
Ukraine
United States (As of May 30, 2025, new signups from the United States aren’t supported)
Venezuela (Bolivarian Republic of)
Yemen
Zimbabwe
Source: Cypher
Can I use the Moonwell Card for international transactions?
Absolutely. The Moonwell Card supports international spending wherever VISA is accepted. You can also customize spending rules for international purchases in the settings.
Can I use my Moonwell Card to withdraw cash at ATMs?
Yes, the Moonwell Card supports ATM cash withdrawals. Here are the key details:
Fees: A 3% fee applies to each ATM withdrawal, in addition to any charges imposed by the ATM operator or bank.
Daily Limits: Up to $2,000 across a maximum of 3 withdrawals per day.
Monthly Limits: Up to $10,000 across a maximum of 30 withdrawals per month.
Important Note: Withdrawal limits may vary depending on your country, region, or the specific ATM operator.
What are the conversion and foreign exchange rates for transactions made with the Moonwell Card?
For transactions made in USD with Moonwell Card, there are no foreign exchange fees.
For non-USD transactions, a 1.5% foreign exchange fee applies.
Exchange rates for transactions are determined by the payment network (VISA) at the time of authorization. You can check real-time rates using VISA's calculator here.
Security and Support
What security features does the Moonwell Card offer?
The Moonwell Card includes robust security features:
One-tap card freezing and unfreezing
Customizable spending limits and purchase controls
Real-time transaction alerts via Telegram and email notifications
Can I freeze or unfreeze my Moonwell Card?
Yes, you can freeze or unfreeze your card at any time from Cypher's Moonwell Card Dashboard.
What happens if I lose my physical Moonwell Card?
If you lose your physical card, you can instantly freeze it through Cypher's Moonwell Card Dashboard and request a replacement card. (Physical cards will be available starting January 2025.)
Is there a customer support team for Moonwell Card issues?
Yes, Cypher provides customer support for all Moonwell Card-related issues, including lost cards, failed transactions, or technical questions. Contact details can be found in Cypher's Moonwell Card Dashboard.
How is my transaction data stored and secured?
All transaction data is encrypted and managed by Cypher, ensuring the highest level of security and compliance with privacy regulations.
What data does Cypher store?
Cypher does not store any sensitive information collected during the card application process. All such data is securely stored with Cypher's banking and KYC providers, ensuring compliance with industry standards and protecting your personal information.
What is Lockdown Mode, and when should I use it?
Lockdown Mode is a security feature designed to provide ultimate protection for your account. When activated, it instantly blocks all transactions, card loads, and spending on your Moonwell Card.
You should enable Lockdown Mode if you suspect a cyber threat or unauthorized access to your account. This feature can be enabled from Cypher's Moonwell Card Dashboard.
Use this feature only in critical situations to avoid unnecessary disruptions to your card usage.
Account Management
Can I set up multiple cards with the same account?
Currently, the Moonwell Card supports one card per onchain wallet. However, individuals can complete the KYC process multiple times to create additional cards, each linked to a separate onchain wallet.
What happens if my card balance is insufficient for a transaction?
If you have Auto Load enabled, your card will automatically reload from your Vault. If not, you’ll need to manually load funds to complete the transaction.
Are there any fees associated with the Moonwell Card?
There are no annual fees for the Moonwell Card. However, transaction or conversion fees may apply in certain cases.
Load Fee for USDC: 0.5%
Non-USD Payments: 1.5%
USD Payments: Free
For more information of the fee schedule, refer to Cypher's pricing documentation.
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