FAQ

What is a Moonwell Virtual Account?

A Moonwell Virtual Account is a U.S. bank account accessible to anyone globally (excluding sanctioned countries). Through our integration with Bridge, it combines traditional banking stability with onchain efficiency, automatically converting incoming payments to USDC.

How do Virtual Accounts work?

When you receive payments via ACH, wire, or payment services, Bridge automatically converts them to USDC. The funds arrive in your self-custodial wallet within minutes, giving you complete control. You can then earn yield through the Moonwell Flagship USDC Vault or spend using your Moonwell Card.

Who can open a Virtual Account?

Anyone outside sanctioned countries can open an account. This includes:

• Remote workers seeking efficient payment solutions

• Freelancers managing international clients

• Digital nomads requiring borderless banking

• Small business owners participating in the global economy

What are the fees?

Bridge charges 0.4% for USD to USDC conversion. significantly lower than traditional remittance services that charge 6-10%.

The Optimism Foundation currently subsidizes the 0.4% fee.

How do I create an account?

1. Visit moonwell.fi/account

2. Complete the KYC verification

3. Receive your U.S. bank account details

4. Begin accepting payments, saving, and spending

How quickly do I receive my funds?

Funds appear in your self-custodial wallet within minutes after Bridge processes the payment and converts it to USDC.

ACH payments typically take about two days to arrive, while wires can usually be delivered on the same day if sent before 5 p.m. ET.

How do I access my account?

Access your account 24/7 through the Moonwell app's Account page, where you can:

• View your U.S. bank account details

• Check your USDC balance

• Monitor Moonwell Flagship USDC Vault deposits

• Track transactions

What can I do with my funds?

You have two primary options:

• Save: Deposit into the Moonwell Flagship USDC Vault to earn variable interest

• Spend: Use your Moonwell Card for everyday purchases wherever Visa is accepted

Is my money secure?

Yes. Your funds remain in your self-custodial wallet, giving you complete control. Unlike traditional banks, you maintain ownership of your assets at all times.

I have a question about a payment. How can I contact support?

Please open a support ticket in the Moonwell Discord. Please avoid contacting our banking partners directly, as they are not best suited to help you.

My funds are missing or have not landed in my account.

Please open a support ticket in the Moonwell Discord. If you have sent funds from your bank account, request a Trace ID for an ACH payment or an IMAD for a wire from your bank. Providing this information will help us track down the transaction faster.

When will the funds land in the account?

Next-day ACH transactions can take 1-3 days to arrive in your account. Same-day ACH transactions sent before 4 pm EST will arrive at their destination on the same day. Wires can take a few hours to process, but they will be processed the same day as long as they are received before 5 p.m. EST.

What is the minimum amount that I can receive?

For USDC transactions, the minimum amount is $2

Where do I input the memo when making a payment?

Memos can be entered in the Memo or reference field when creating the ACH or Wire. For JP Morgan Chase, the correct field is called “Message to Recipient.” For Mercury, the correct field is called “Message to Recipient.”

We recommend reaching out to your bank if you are not sure where the memo should go

My bank doesn’t recognize the Routing Number for the payment. What should I do?

The correct routing numbers for Lead Bank are 101019644 for virtual accounts and 101206101 for most memo-based payments. Both can be found on FRB Services' website at frbservices.org. The American Bankers Association (ABA) also provides an online lookup tool for routing numbers, which can be accessed here.

If you encounter any errors, please contact your bank's support and inform them that these routing numbers are listed on the websites mentioned above and should be recognized to support wire and ACH payments.

Are there any SWIFT codes or account numbers provided?

Virtual accounts do not currently support SWIFT payments, only ACH and US domestic wires

My bank did a microdeposit to my virtual account. How do I get the amounts for the microdeposits?

Notifications for Microdeposits made to virtual accounts are sent to [email, SMS, push notification]. It can take up to 1 day for the microdeposits to arrive.

I am being asked for a 3-letter code by Plaid that was sent to my virtual account. Where can I find this code?

The 3 letter code is included as part of the descriptor of the microdeposit.

What types of transactions can I receive in my virtual account?

Virtual accounts are fully permitted to receive the following transactions for non-US residents.

1. First-party payments where you are sending USD from your bank, fintech app, or brokerage account

2. Third-party payment where a registered business sends USD from its bank account

3. Third-party payment from a family member’s bank account, where you share a surname

4. Third-party Person-to-Person payment for an amount less than $2,000

The following types of transactions are fully permitted to be received by virtual accounts for US residents.

1. First-party payments where you are sending USD from your bank, fintech app, or brokerage account

2. Payroll payments from businesses